Any Eden Guitars order placed in the Contiguous United States comes with free shipping, regardless of the amount spent. We use USPS First Class, Priority and UPS Ground to fulfill these orders and depending on your order size, your package will ship with either one of these options. If you want to request a shipping quote from Alaska, Hawaii or other US territories, contact us directly.
If you require expedited shipping, please call ahead of placing your order so we can quote you accurately. We can also take your order over the phone so that you are ensured that your order will go out as quickly as possible. Refunds on expedited shipping charges are not accepted.
International Shipping & Customs
While we do not control the customs fees, we also cannot mark your order as a Gift as so to avoid the fees altogether, so please don't ask us to do this. Your order will be fulfilled and tracking will be uploaded for you, but keep in mind that most international shipments take anywhere from 2-4 weeks to arrive depending on your local parcel service. In some cases, the shipping option you select at check-out may not be available to us as an option based on rate. In that case, you will have your item shipped using the option available. Please message us before placing your order so we can accurately quote you and provide you with an estimated date of arrival. We are not responsible for customs fees or import duties your region may require for your shipment to be delivered. This is done solely at the discretion of your region's import policies. If you have any issues with this, please contact the parcel carrier responsible for delivering your item for more instruction or guidance. Shipping will not be refunded for international orders.
Shipping Cut-Off Times
Each order placed before 12:00 p.m. Pacific will go out that same business day. Orders placed thereafter will ship the following business day. We ship Monday through Friday, excluding Holidays.